Screen states
A screen's status tells you whether it's reachable and healthy. Status is driven by heartbeats — periodic check-ins the player app sends to the platform.
Status values
| Status | Meaning |
|---|---|
| online | The player has checked in recently and is reachable. |
| offline | The player has missed its heartbeat window and is unreachable. |
| warning | The player is reachable but reporting a problem (e.g. an error log entry). |
How status is determined
The player app sends a heartbeat to the platform at a regular interval. As long as heartbeats arrive on time, the screen is online. If heartbeats stop arriving beyond the configured window, the screen flips to offline. A screen that's reachable but has logged an error transitions to warning.
What to check when a screen is offline
- Is the device powered on and connected to the network?
- Is the player app running?
- Does the device have internet access?
- Check the screen's Error Logs tab once it comes back online for clues.
Status summary
The Screens page shows a status summary across your fleet, so you can see at a glance how many screens are online, offline, or in a warning state.
See also
- Manage screens — commands, screenshots, error logs.
- Register a screen — the pairing flow.